Shipping Policy
Last Updated: October 14, 2026
Thank you for shopping with Kalyan Enterprise. We are committed to delivering your orders safely and conveniently to your doorstep. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. ORDER PROCESSING
Once your order is successfully placed and payment is confirmed, we will begin processing your order.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
You will receive order-related updates through the contact details provided during checkout, such as your phone number or email address.
Please make sure that the shipping address, phone number, and other order details provided at checkout are accurate and complete.
2. SHIPPING & DELIVERY TIME
After your order has been processed and dispatched, the estimated delivery time is generally:
- West Bengal: 2–5 business days
- Other parts of India: 3–7 business days
- Remote or difficult-to-reach locations: Delivery may take additional time.
Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, transportation delays, or other circumstances beyond our control.
3. SHIPPING CHARGES
We offer Free Delivery on orders above ₹999.
For orders below ₹999, applicable shipping charges may be calculated and displayed at checkout before you complete your purchase.
Shipping charges, if applicable, may vary depending on the order value, delivery location, product size, weight, or courier service.
4. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided through your registered phone number, email address, or other available communication channels.
You may use the tracking information provided to check the current status of your shipment.
Please allow some time for the tracking information to become active after the order has been dispatched.
5. DELIVERY ATTEMPTS
Our courier partners may make multiple delivery attempts to deliver your order.
Please ensure that someone is available at the provided delivery address to receive the package.
If an order cannot be delivered because of an incorrect address, unavailable recipient, incorrect contact information, or repeated failed delivery attempts, the shipment may be returned to us.
In such cases, additional shipping charges may apply if the order needs to be re-shipped.
6. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.
Kalyan Enterprise will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address or contact information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that the address can be changed after the order has been processed or dispatched.
7. DAMAGED OR TAMPERED PACKAGE
Customers are advised to carefully inspect the package at the time of delivery.
If the package appears damaged, opened, or tampered with, please record an unboxing video from the beginning, showing the unopened package, shipping label, and the condition of the package before opening it.
An unboxing video may be required when submitting a claim for a damaged, missing, or incorrect product.
For more information regarding damaged, defective, or incorrect products, please refer to our Return & Refund Policy.
8. DELAYED DELIVERY
Although we make every reasonable effort to deliver orders within the estimated delivery period, delivery delays may occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Natural disasters
- Transportation or logistics issues
- Public holidays
- Courier service delays
- Strikes or operational disruptions
- Incorrect or incomplete shipping information
- Remote-area delivery restrictions
- Other unforeseen circumstances
We appreciate your patience in such situations.
9. NON-DELIVERY OR RETURN TO ORIGIN
If a shipment is returned to us because of failed delivery attempts, incorrect address, refusal to accept the package, or other reasons attributable to the customer, we may contact you regarding the next steps.
Any additional shipping or re-shipping costs, where applicable, may be charged to the customer.
10. INTERNATIONAL SHIPPING
Currently, Kalyan Enterprise ships orders within India only.
We do not currently offer international shipping.
11. CONTACT US
If you have any questions regarding your order or shipping, please contact us:
Kalyan Enterprise
OSMANPUR, JANGIPUR, RAGHUNATHGANJ
MURSHIDABAD, West Bengal 742213, India
Email: info@kalyanecom.in
Phone: 8609834817
We will be happy to assist you with your shipping-related queries.
Note: By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy, along with our Privacy Policy, Return & Refund Policy, and Terms & Conditions.